KTI aims to have an organized and engaging Web development service. We share every step with our clients. When a client contacts us, the first step is to listen to their ideal dream website. Using what we have learned from our clients, we will create a Dream Board that contains objectives, requirements, level of necessity, importance, and status. The Dream Board will be the point of reference for clients to follow up on the procedure. The next step would be to generate a quote and share it with the client. Then, allowing them to give us a counteroffer since we always want our clients to feel comfortable in the procedure.
When we have reached an agreement with the client, we strive to generate a result with our best quality and intentions as fast as possible. Constantly involve the client by asking for feedback if interested.
We include in the development:
Similar to our web development, KTI aims to have an organized and engaging app development service. We share every step with our clients. When a client contacts us, the first step is to listen to their ideal dream website. Using what we have learned from our clients, we will create a Dream Board that contains objectives, requirements, level of necessity, importance, and status. The Dream Board will be the point of reference for clients to follow up on the procedure. The next step would be to generate a quote and share it with the client. Then, allowing them to give us a counteroffer since we always want our clients to feel comfortable in the procedure.
When we have reached an agreement with the client, we strive to generate a result with our best quality and intentions as fast as possible. Constantly involve the client by asking for feedback if interested.
We include in the development:
KTI Customer Support's objective is to make our client's customers happy. We offer support answering emails, phone calls, social media integration(comments, direct messages, etc), and other customer interactive platforms requested by clients. Using our headquarters in Colombia with a fully bilingual team, we aim to have 24/7 support and a less than 5-hour response rate.
We look to turn our scripts into conversations. Letting the worker be more fluent at their job, and the client feel more trust for the company workers. To Achieve this, we create a frame instead of a script. The frame creates restrictions on the conversation while maintaining it professional. Additionally, permitting the worker to give the conversation a little more personality.
We include with the support:
KTI Web maintenance is a webmaster job for your website. We make sure you have no downtime. We are there to fix and find problems for bugs. We keep things updated. We keep creating web content as the client desires. Generate changes on the website when needed. Always looking to make sure your website causes no karmas in your life.
Under a contract base, we can do a rebranding plan with a safe transition of information. Also, assuring that your and your client's data get backed up on multiple servers. Hence safe from getting stolen or corrupted. KTI will be managing and constantly doing data cleaning. As a result, keep your website SEO and speed current and optimum. Our team will also take advantage of google analytics to suggest elements that might improve other aspects of your business.
KTI IT maintenance is a technology technician that is there to help you clean, fix and maintain your equipment for your company. We are constantly looking to improve your systems and reduce the bad habits with technology. Make sure it's not causing karmas in your company.
We also offer company training for any software. We develop them and teach them to your team specified to your needs. We ensure that your company can flow fluently and efficiently with the new software. If an expert is required, we provide a live visit to solve the problem.